Privacy Policy — C6 Professional

1. Information We Collect

1.1 Information you give us

—Contact details: full name, phone number, email address, and delivery address, provided at checkout.
—Order details: the products, quantities, and variants you add to your bag or wishlist, and your order history.
—Account details, if you choose to create an account: name, email, and password (stored in encrypted form).
—Communications: any message you send us through the Website, email, or customer support channels.

1.2 Information collected automatically

—Device and usage data: IP address, browser type, pages viewed, time spent, and referring website, collected through cookies and similar technologies.
—Cart and wishlist activity, stored locally in your browser and, where you are signed in, associated with your account.

1.3 Payment information

Payments on the Website are processed by Razorpay Software Private Limited ("Razorpay"), our third-party payment gateway. We do not collect or store your card number, CVV, UPI PIN, or net-banking credentials on our servers — these are captured directly by Razorpay under its own security standards and privacy policy. We receive only the payment status, a transaction reference, and the last four digits of your payment instrument where applicable.

2. How We Use Your Information

—To process, confirm, and deliver your orders, including sharing your name, phone number, and address with our logistics and courier partners.
—To send order updates, invoices, and responses to your queries.
—To maintain your cart, wishlist, and account preferences across sessions.
—To improve the Website, our product range, and the salon and retail experience we offer.
—To detect and prevent fraud, abuse, or unauthorised transactions.
—To send you offers, new-launch updates, or salon programme information, where you have opted in — you may unsubscribe at any time.
—To comply with applicable law, including tax, accounting, and consumer-protection requirements.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember items in your cart and wishlist, and understand how the Website is used. You can control or disable cookies through your browser settings; doing so may affect features such as cart persistence and personalised recommendations.

4. Sharing of Information

We do not sell your personal information. We share it only where necessary, with:

—Razorpay, to process payments.
—Logistics, courier, and warehousing partners, to fulfil and deliver your order.
—Salon and professional partners, only where you have placed an order through, or opted into, a specific salon programme.
—Service providers who support our Website hosting, analytics, and customer support, under confidentiality obligations.
—Regulators, law enforcement, or courts, where required by law or to protect our legal rights.

5. Data Security

We use reasonable administrative, technical, and physical safeguards — including encryption in transit — to protect your personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your order and account information for as long as your account is active, and thereafter for the period required to meet our legal, tax, accounting, and dispute-resolution obligations, after which it is deleted or anonymised.

7. Your Rights & Choices

—Access and correct the personal information held about you, through your account or by writing to us.
—Request deletion of your account and associated personal information, subject to our legal retention obligations.
—Opt out of marketing communications at any time, using the unsubscribe link or by contacting us.
—Clear your cart, wishlist, and cookies at any time through your browser settings.

8. Children's Privacy

The Website is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

9. Third-Party Links

The Website may link to third-party sites, including Razorpay's payment pages and our social media pages. We are not responsible for the privacy practices of these third parties, and we encourage you to review their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date above indicates when this policy was last revised. Material changes will be notified through the Website or by email.

11. Grievance Officer & Contact Us

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the details of our Grievance Officer are:

—Name: Grievance Officer
—Designation: Grievance Officer
—Email: grievance@c6professional.com
—Phone: +91 98765 43210
—Address: C6 Professional, Sector 32, Ludhiana, Punjab 141001, India

For any privacy-related questions, requests, or complaints, please write to privacy@c6professional.com.

12. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising under this policy will be subject to the exclusive jurisdiction of the courts at Ludhiana, Punjab.